Returns & Exchanges
We ask you for a careful examination prior to your purchase (e.g. size, color, or etc.) Any inquiries regarding the products should be made within 14 days from the day the delivery was completed.
* Please be noted that you should put your order number in returning parcel to make the process faster.
[Exchange / Return due to customers / Change of mind]
- Please contact our Customer service center within 14 days after receiving your package and send us return tracking number in 3 business days.
- While making an inquiry to our Customer Service Center include the following information to hasten the process:
[Name, Order number, product name/code, reason for exchange/ return]
- In case of any exchange due to [change of mind] round-trip shipping cost will have to be borne by a customer.
- Conditions of items will be examined once they reach our warehouse.
- In case those items show any signs of use, they will not be accepted for exchange. In case of any return due to [change of mind], the return shipping fee is borne by a customer and the initial shipping fee deductions are applicable according to sincethen return policy.